Philosophy & Quality Policy (bottom of page)

Entretien Ménager Lyna Inc., a Canadian company based on family values, was founded in 1978 by Mr. Dino Frascarelli and is certified ISO 9001:2000. Over the years, Mr. Frascarelli surrounded himself with a young, energetic and professional team, committed to quality customer service. Composed of approximately a hundred employees, services were rendered from Montreal’s South Shore, all the way to Ottawa. The company specialised in regular, complex or occasional cleaning services for office buildings, industrial sites, hospitals, schools, shopping centres, etc. (see also new services)


In 1996, Entretien ménager Lyna Inc. reached a turning point: its association with a German Company by the name of 'Götz - Quality services', a company of international scope and certified with ISO 9001 as well as ISO 14001, and whose head office is located in Regensburg, Germany, and is composed of over 12000 employees.

Many benefits resulted from this association. Amongst them was the ISO 9001 certification obtained in November 1997 by Entretien ménager Lyna Inc., which obliged all employees to participate actively in the quality management system. For instance, the cleaners themselves participated in the study of new technologies. Also, continuous training was provided to the administrators who had the opportunity, on a regular basis, to visualise and experiment with many innovative cleaning methods. Some of these methods then became an integral part of Lyna’s regular cleaning practices.

The company was also preoccupied by the health and safety of its employees and searched for comprehensive solutions. As a result of that, the company adhered to a preventive mutual group in the year 2000. Entretien ménager Lyna Inc. is presently in high expansion mode, and now offers an array of new services related to domestic maintenance.

We can thus say that the future of Entretien ménager Lyna Inc. is promising!

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Our quality policy as well as the organisation’s philosophy is well represented in our slogan «There is a name for excellence… LYNA». It is indeed our main goal to provide the highest quality standards.

We want to provide services according to our customers’ specific needs at adequate prices. Our policy is focused on safety, and also on care of all concerned people, especially employees and customers. «There is a name for excellence... LYNA». We achieve our main goal through an appropriate price-benefit ratio and thanks to qualified employees, effective organisation, modern cleaning maintenance techniques, our procedures and our specific safety measures.

1- Qualified employees

permanent - local employees
well-equipped and experienced employees
team spirit through cooperation
high quality performance
high motivation

2- Effective organization

fast responsiveness
clearly structured areas of responsibilities
faster information routing
better customer service
continuous quality control

3- Innovative maintenance methods

use of equipment with high safety performance standards
efficient use of high quality cleaning detergents
continuous search for innovative maintenance techniques

4- Specific safety measures

safety education and training concerning specific tasks
supply of safety equipment
qualified inspections and maintenance of all technologies
improvement permanently of efficacity of the system of management of quality
tally permanent to establish and re-examine the objectives quality

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